CloudVoice
-Telephony Platform-
CloudVoice
-Telephony Platform-
CloudVoice IVR
Cost saving and customer service – through CloudVoice IVR your calls will be processed the best way.
CloudVoice will be offered to you by a subscription based model in the cloud without the necessity to invest in hard- or software. Useable with all kinds of numbers (Geo-/Toll-Free-/0900) and scalable up to thousands of parallel calls – according to your wishes.
- Prequalification
- Waiting loop
- Informing announcements and menu selection
- Query of customer-/ticket number
- Play agent-whisper
- Individual IVR-solutions
- Request call statistics
CloudVoice API
CloudVoice API implements the interface between your system and our communication platform, providing possibilities such as changing destination numbers automatically, ordering new service numbers or modifying the quote distribution of your destination numbers.
- Routingmodifications
- Number ordering
- Request statistics
- Manage blacklist
- Initialize outbound calls
- Receive live events (call start/ stop)
- changing 0900-plans live
CloudVoice SIP
Cost savings by using Voice over IP: Our communication platform provides connections of locations trough VoIP (SIP protocol).
- Lower costs for VoIP
- Fast link
- Expensive lines not necessary
- Worldwide usable
- High resolution audio
- Encrypted for the highest amount of security